We truly appreciate all of the kind words we’ve received from patients over the years, however we are unfortunately no longer permitted to display testimonials we’ve received on our website, due to regulatory changes from the College of Dental Surgeons of British Columbia. Instead, we are now displaying reviews left by patients at third-party review sites.
I've been going to Columbia Square Dental for a few years now, ever since I moved to New West in 2014. I always find the dentists and hygienists very personable and willing to answer my questions (I like to ask what is happening, what procedures are for, etc. while I'm getting work done). In my experience, it has been easy to change appointments, they are great at checking my coverage, and are not ever pushy with treatments or products, just informative.
At the time when I started going here, they even offered free at-home whitening, which I've been using from time to time, and it was a nice perk (this may be gone now, however).
All in all I am very satisfied with the level of care I receive here.
After calling around to many different dentists today and receiving less than great service, talking to the receptionist at this location was amazing! Super friendly, empathetic and very helpful. I haven't even had my appointment yet and I'm already so happy with my experience.
For someone with dental anxiety, this clinic is very open and communicative, which made it easier to go through with my cleaning and services and my hygienist really went out of her way to make sure I felt comfortable. Bonus points for being in my neighborhood and for having flexible evening and weekend hours. Will be returning in the future, thank you!
Friendly and kind service. Hygienist's and Dentist's all seem very competent, I have no complaints about anything I have had done.
Only issue is the constant re-booking requests and having to confirm too often, in my opinion. So confirmed via the web as requested in an email. Get about 3 phone calls, which I didn't answer, with one voice mail requesting to re-book to another time on same day if I could. I did not respond. Another voice mail asking that I confirm so I phone back and they want to reschedule different time same day. I leave it. Day of, another call. I agree to come in early, just worked out I could. I get there for my appointment and was delayed by half hour from re-booked appointment that same day.
A tad annoying but I figure they have changed they way hygienists are scheduled or payed. Maybe a shortage of them or something so they are trying to be accommodating as possible.
IN the end, the hygienist, and staff, were apologetic and she did a very thorough job.
I am not someone who loves the dentist so safe to say I was nervous coming in, especially because it had been awhile since I've visited a dentist. The staff at the front desk, the hygienist and the dentist all made me feel so comfortable. They all took the time to answer any questions I had. The experience was super positive and I will continue to go to Columbia Square Dental.